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Case study · Telco · OperationsIN PRODUCTION

Anomaly detection.

Millions of events per second, watched — the fault found before the customer calls.

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The problem

Support engineers dug through many systems by hand to find the cause of a customer's fault. Diagnosis took tens of minutes — with the customer waiting on the line.

The solution

The automation sits on the live stream of technical network data, evaluating millions of events per second and flagging anomalies as they form. An AI assistant then walks operators through the diagnosis.

The result
  • Fault diagnosis cut from minutes to seconds
  • The customer's problem identified instantly
  • Customer satisfaction up
"We used to search blind — now we see the fault before the customer does."FROM THE PRODUCTION DEPLOYMENT
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